Category 1: General & Product Overview

1. What is Arryn.ai?

   • Arryn.ai is a business automation platform powered by advanced AI. Our flagship feature, the “AI Employee,” is designed to handle repetitive customer interactions across multiple channels, allowing business owners to focus on growth and strategic tasks.

2. What is the “AI Employee” feature?

   • The AI Employee is a virtual assistant that can be trained to answer customer questions, handle phone calls, respond to social media messages, and manage website chats. It acts as an extension of your team, providing 24/7 support without the need for human intervention.

3. How is Arryn.ai different from a standard chatbot?

   • Unlike a standard chatbot that follows a rigid, pre-defined script, the Arryn.ai AI Employee uses a large language model (LLM) and your business’s unique knowledge base to understand and respond to complex, unscripted questions in a natural, human-like way.

4. What kind of businesses can benefit from Arryn.ai?

   • Arryn.ai is ideal for small to medium-sized businesses in any industry, including e-commerce, real estate, professional services, hospitality, and more. Any business that receives a high volume of repetitive customer inquiries via phone, social media, or website chat can benefit.

5. What tasks can the AI Employee handle?

   • The AI Employee can handle a wide range of tasks, including answering FAQs, providing business information (hours, location), processing simple orders, scheduling appointments, providing product information, and directing customers to the right resource.

6. How does the AI Employee save me time?

   • By automating up to 80% of your customer inquiries, the AI Employee frees up your valuable time. Instead of spending hours on the phone or responding to social media messages, you can focus on high-impact tasks like strategy, marketing, and in-person customer service.

7. Can the AI Employee handle multiple customer conversations at once?

   • Yes, the AI Employee can handle an unlimited number of conversations simultaneously, without any decline in quality or speed. This is a key advantage over human staff who can only handle one or a few conversations at a time.

8. Is the AI Employee available 24/7?

   • Yes, the AI Employee works around the clock, 365 days a year. This ensures your customers always get a quick response, regardless of business hours or holidays.

9. Can I use Arryn.ai for a single purpose, like website chat only?

   • Yes, you can choose to integrate the AI Employee with any of your channels—website, phone, or social media—or all of them at once. Our platform is flexible to meet your specific needs.

10. What is the core technology behind Arryn.ai?

    • Arryn.ai leverages a powerful large language model (LLM) and Retrieval-Augmented Generation (RAG) technology. This means our AI not only uses a vast base of knowledge but also retrieves specific, up-to-date information from your provided documents to give accurate and relevant answers.

11. How does the AI Employee learn and improve?

    • The AI Employee learns from the information you provide in its “Knowledge Base.” You can continuously update this information, and the AI will adapt to provide better, more accurate responses over time. It can also learn from new conversations, but its primary source of truth is your business data.

12. Is the AI Employee a replacement for my human staff?

    • The AI Employee is designed to be a force multiplier, not a replacement. It takes on the repetitive, low-value tasks, allowing your human staff to focus on complex problems and building meaningful customer relationships that require a human touch.

Category 2: Pricing & Plans

13. How much does Arryn.ai cost?

    • Arryn.ai is available for a monthly subscription of just $399. This single, affordable price provides access to all key features, including multi-channel integration.

14. What’s included in the $399/month plan?

    • The $399/month plan includes:

      • Full access to the Arryn.ai AI Employee.

      • Integration with your website, phone number, and social media.

      • The ability to create and manage your Knowledge Base.

      • Access to our analytics dashboard and conversation logs.

      • Dedicated customer support.

15. Are there any hidden fees or extra charges?

    • No. Our pricing is simple and transparent. The $399/month subscription is an all-inclusive fee. There are no per-message or per-call charges.

16. What happens if I exceed my usage limits?

    • Our standard plan is designed to handle the needs of most small businesses with unlimited conversations. In the rare event a business has extreme usage, we will work with you on a custom enterprise plan.

17. Do you offer a free trial?

    • We do not offer a traditional free trial. However, we provide a personalized demo and a detailed onboarding process to ensure the platform is the right fit for your business before you commit.

18. Can I cancel my subscription at any time?

    • Yes, you can cancel your subscription at any time directly from your dashboard. There are no long-term contracts or cancellation fees.

19. What is your refund policy?

    • Subscriptions are non-refundable. You can cancel your subscription at any time, and it will remain active until the end of your current billing cycle.

20. Are there different pricing tiers for larger businesses?

    • Yes, we offer custom enterprise solutions for larger organizations with unique needs and higher usage requirements. Please contact our sales team for a personalized quote.

21. Do you offer an annual discount?

    • Yes, we offer a discounted rate for customers who choose to pay for a full year upfront. Please inquire with our sales team for current offers.

22. How do I upgrade or downgrade my plan?

    • You can manage your subscription and payment details directly through your Arryn.ai account dashboard.

Category 3: Integration & Setup

23. How do I integrate the AI Employee with my website?

    • You can integrate a chat widget on your website by simply copying and pasting a single line of code into your website’s header or footer.

24. Is the website integration a simple copy-and-paste?

    • Yes, for most websites, it’s a simple copy-and-paste of a JavaScript snippet.

25. What if I use a website builder like Shopify, Wix, or Squarespace?

    • Our chat widget is compatible with all major website builders. We provide specific instructions for each platform to make the integration process as smooth as possible.

26. How do I connect the AI Employee to my business phone number?

    • You can connect the AI Employee by forwarding your existing business phone number to a dedicated number we provide. The AI will then be able to answer incoming calls and respond with voice.

27. Do I need a specific phone service provider?

    • No. You simply need a phone number that has a call forwarding feature, which is a standard offering from almost all phone service providers.

28. How do I integrate with my social media accounts?

    • You can connect your social media accounts directly through the Arryn.ai dashboard using the official API integrations for each platform. You simply log in to your social media account through our secure portal to grant access.

29. Which social media platforms are supported?

    • We currently support integration with Facebook, Instagram, and X (formerly Twitter). We are continuously adding more platforms.

30. Can I connect multiple social media accounts?

    • Yes, you can connect and manage multiple accounts from the same platform (e.g., two different Facebook pages) or from different platforms (e.g., one Facebook page and one Instagram account) under a single Arryn.ai account.

31. How long does the setup process take?

    • Initial setup of the integrations takes only a few minutes. The most time-intensive part is training the AI with your business-specific information, which varies depending on the amount of data you have.

32. Do you provide a step-by-step setup guide?

    • Yes, we have a comprehensive help center with detailed, step-by-step guides for every part of the setup and integration process.

33. Do I need any coding knowledge to set it up?

    • No. The entire process, from integration to training, is designed to be user-friendly with a no-code interface.

34. Can I get help from a human to set up my AI Employee?

    • Yes, we offer live onboarding support to walk you through the entire setup process to ensure your AI Employee is ready to go.

35. What is the “single dashboard” you mention?

    • The single dashboard is your central hub for managing all AI Employee activity. You can view conversations from all channels, update your Knowledge Base, and access analytics—all in one place.

Category 4: AI Agent Training & Customization

36. How do I “train” my AI Employee?

    • You train the AI by providing it with information about your business. This is done by uploading documents, linking to web pages, or manually adding information to the AI’s “Knowledge Base.”

37. What kind of information should I provide for training?

    • You should provide any information you want the AI to know, such as your company’s FAQs, product descriptions, service lists, return policies, business hours, and staff bios.

38. What is a “Knowledge Base” and why is it important?

    • The Knowledge Base is the core of your AI Employee’s intelligence. It’s a collection of all the information you provide. The AI uses this to give accurate, relevant, and consistent answers to customer questions.

39. Can I upload my existing FAQs, product manuals, or other documents?

    • Yes, you can upload a variety of document types, including PDF, DOCX, and TXT files, to quickly populate your Knowledge Base.

40. What file formats does the Knowledge Base support?

    • We support common file formats like .pdf, .docx, .txt, and can also pull data from website URLs.

41. Can the AI Employee learn from my past customer conversations?

    • Yes, you can upload transcripts or logs of past conversations to help the AI learn your business’s specific vocabulary, tone, and common customer issues.

42. How do I define the AI Employee’s personality and tone?

    • You can set the AI’s tone and personality directly in the dashboard by providing simple instructions, such as “be friendly and professional” or “use a helpful and concise tone.”

43. Can I set “guardrails” or rules for the AI’s behavior?

    • Yes, you can set specific rules for the AI, such as a “do not answer” list for sensitive topics or a “refer to a human agent” rule for certain keywords.

44. How do I teach the AI to handle a specific type of request (e.g., refund)?

    • You can create specific “workflows” in the platform. For a refund request, you could create a workflow that asks for the order number and then automatically sends a message with your refund policy.

45. Can I show the AI an example of a good response?

    • Yes, you can provide example Q&A pairs to train the AI on how to respond to specific questions. This is one of the most effective ways to refine its behavior.

46. Can I fine-tune the AI’s responses over time?

    • Yes, you can review the AI’s conversations and provide feedback or edit its responses, which helps it learn and improve its performance in the future.

47. How often should I update my AI’s training data?

    • You should update your training data whenever there is a change in your business, such as new products, services, or policies. The more current the information, the better the AI will perform.

Category 5: Customer Interactions & Use Cases

48. How does the AI Employee handle a customer call?

    • When a customer calls your forwarded number, the AI answers the call, greets the customer with a human-like voice, and uses its knowledge base to have a natural conversation, answering questions and performing actions.

49. Can the AI take a customer order over the phone?

    • The AI can be trained to take simple orders for products or services by collecting necessary information and then either processing the order directly (if integrated with your POS) or sending an order summary to you.

50. What happens if a customer wants to speak to a human?

    • You can set up a “human handover” trigger. When a customer says “I want to speak to a person,” the AI will transfer the call or the chat to a human agent on your team.

51. How does the AI Employee know when to hand off a conversation?

    • The AI is trained to recognize keywords and phrases indicating a need for human intervention, such as “escalate,” “manager,” or “speak to a person.”

52. Can I set up a specific “hand-off” protocol?

    • Yes. You can configure the hand-off to transfer the call to a specific phone number, send a notification to a team member, or redirect the customer to a contact form.

53. Does the AI Employee collect customer information?

    • Yes. The AI can be trained to collect customer information like names, email addresses, and phone numbers, which are then stored securely in your dashboard.

54. Can it schedule appointments or make reservations?

    • Yes. We can integrate with popular scheduling software (like Calendly) to allow the AI to check your availability and book appointments or reservations on your behalf.

55. Can the AI send follow-up messages?

    • Yes, you can configure the AI to send automated follow-up messages after a conversation has ended to thank the customer or gather feedback.

56. How does the AI handle a customer complaint?

    • The AI is designed to be empathetic and helpful. It can be trained to acknowledge the complaint, apologize, and then follow your specific protocol for handling the issue, which may include escalation to a human.

57. Can the AI provide product recommendations?

    • Yes, by integrating with your product catalog, the AI can understand customer needs and provide personalized recommendations.

58. Can the AI answer questions about my business hours or location?

    • Yes, this is one of the most common and effective use cases. You simply add your business hours and address to the Knowledge Base, and the AI will answer accurately every time.

59. How does the AI handle inquiries in different languages?

    • The AI is multilingual. You can train it in multiple languages, and it will automatically detect the customer’s language and respond accordingly.

60. Can the AI send a customer a link or a document?

    • Yes, you can train the AI to provide specific links to your website or upload documents (like a PDF menu) that it can share with customers during a conversation.

61. Is the AI Employee able to proactively reach out to customers?

    • No. The AI Employee is designed to respond to inbound inquiries from your customers. It does not initiate new conversations.

62. How does the AI work with my existing CRM?

    • We offer integrations with popular CRM platforms. The AI can be configured to create new customer profiles, add conversation logs, or update existing records based on its interactions.

Category 6: Reporting & Analytics

63. What kind of analytics and reports can I access?

    • Our dashboard provides key metrics such as the number of conversations handled, popular customer questions, and average conversation duration.

64. Can I see a log of all the conversations the AI has had?

    • Yes, you have full access to a complete transcript log of every conversation the AI Employee has handled, which you can use for review and training purposes.

65. Can I get a summary of common customer questions or issues?

    • Yes, the analytics dashboard provides an overview of the most frequently asked questions, allowing you to identify trends and improve your business operations.

66. How do I measure the success of my AI Employee?

    • You can measure success by tracking metrics like reduced call volume, increased customer satisfaction (through surveys), and the number of questions answered without human intervention.

67. Does the platform provide insights into customer sentiment?

    • Yes, our advanced analytics can analyze the language used in conversations to provide insights into customer sentiment (positive, neutral, negative).

68. Can I see which social media channels are most active?

    • Yes, the dashboard provides a breakdown of conversations by channel, so you can see where your customers are reaching out most often.

69. Are the analytics reports customizable?

    • We offer standard reports that provide essential insights. For advanced, custom reporting, please contact our support team.

70. How often are the reports updated?

    • Reports and conversation logs are updated in real-time or near real-time, giving you up-to-the-minute insights.

Category 7: Security & Privacy

71. Is my customer data secure with Arryn.ai?

    • Yes, data security is our top priority. We use industry-standard encryption protocols to protect all data in transit and at rest.

72. How do you handle customer data privacy?

    • We are committed to data privacy. We do not sell or share your customer data with third parties. All data is used solely to provide and improve our service to you.

73. Are you compliant with data protection regulations like GDPR or CCPA?

    • Yes, we are fully compliant with major data privacy regulations. You can view our full privacy policy on our website.

74. Do you store customer conversations?

    • Yes, for the purpose of providing analytics and allowing you to review performance, we store conversation logs. However, you have the option to delete them at any time.

75. Can I delete my data from the platform?

    • Yes, you have full control over your data and can request for it to be deleted from our systems at any time.

76. Are the phone calls recorded? If so, for how long?

    • The voice conversations are converted to text transcripts for the AI to process. The transcripts are stored in your dashboard for your review, and we can set up a data retention policy at your request.

77. How is the AI protected from providing sensitive or incorrect information?

    • The AI is trained to only use information from your secure Knowledge Base and to adhere to a strict set of safety rules and guardrails. This significantly reduces the risk of it providing incorrect or sensitive information.

Category 8: Troubleshooting & Support

78. What do I do if the AI is giving a wrong answer?

    • First, review your Knowledge Base to ensure the information is accurate and clear. If the problem persists, you can contact our support team, and they will assist in fine-tuning the AI.

79. How do I report an issue with my AI Employee?

    • You can report issues directly from your dashboard or by contacting our dedicated customer support team.

80. Do you have a dedicated customer support team?

    • Yes, we have a team of support specialists available to help you with any questions or issues you may have.

81. What are your customer support hours?

    • Our standard support hours are Monday to Friday, 9:00 AM to 5:00 PM (your local time zone).

82. Do you offer live chat support?

    • Yes, you can access our live chat support directly from our website and your dashboard during business hours.

83. Is there a community forum for Arryn.ai users?

    • Yes, we have a community forum where users can share tips, best practices, and get advice from other business owners using Arryn.ai.

84. Do you provide video tutorials or a help center?

    • Yes, we have a comprehensive, searchable help center with articles and video tutorials covering every feature of the platform.

85. What if the AI stops working?

    • Our systems are constantly monitored for uptime. In the unlikely event of an outage, we have a status page and will notify you via email as soon as possible.

86. How do I know when the AI is being updated or maintained?

    • We perform updates during off-peak hours to minimize disruption. We will notify you in advance of any major changes or scheduled maintenance.

Category 9: Technical & Advanced Questions

87. What is the AI model used in the backend?

    • We utilize a proprietary, fine-tuned large language model optimized for conversational business applications.

88. Is it possible to integrate with other APIs (e.g., my internal inventory system)?

    • Yes, for enterprise clients, we can build custom integrations to connect the AI with your existing APIs for more advanced use cases like checking inventory or providing shipping updates.

89. Can I customize the look and feel of the chat widget?

    • Yes, you can customize the chat widget’s colors, logo, and text to match your brand’s style and website.

90. Can the AI send messages to my team (e.g., on Slack)?

    • Yes, we have integrations that allow the AI to send notifications or conversation transcripts to your team’s communication platforms, like Slack or Microsoft Teams.

91. Does Arryn.ai support SMS/text messaging?

    • Yes, the AI Employee can be configured to handle incoming text messages in the same way it handles website chat.

92. Can I integrate it with my email marketing software?

    • We offer integrations with popular email marketing platforms (like Mailchimp or HubSpot) to automatically add new contacts collected by the AI.

93. What is the uptime reliability of your service?

    • We have a high-availability infrastructure with a guaranteed uptime of 99.9%.

94. Can I set up multiple AI Employees for different departments?

    • Yes, you can create separate AI Employees, each with its own Knowledge Base and persona, for different departments (e.g., sales, support, HR).

95. How does the AI handle a very long or complex customer query?

    • Our AI is designed with a large “context window,” allowing it to understand and respond to long, complex queries. It will also break down the response into easily digestible parts.

96. Is there a developer API available?

    • We offer an API for developers who wish to build custom integrations or embed the AI’s functionality into their own applications.

97. Can the AI Employee handle different time zones?

    • Yes, the AI operates 24/7, so it can serve customers in any time zone without issue.

98. What is the process for a large-scale enterprise deployment?

    • For enterprise clients, we offer a dedicated account manager who will work with you to understand your needs and create a custom deployment and training plan.

99. Is Arryn.ai mobile-friendly for my customers?

    • Yes, the website chat widget is fully responsive and works seamlessly on all mobile devices.

100. What happens if I go on vacation? Will my AI Employee keep working?
     * Yes! The AI Employee is autonomous and will continue to work for you 24/7, providing peace of mind and ensuring your business never misses a customer inquiry, even when you’re away.